Your comments
yes, in lang configuration https://gyazo.com/cfbec075a41437b5e58de1b67996a230
edit: this file can be found in the lang folder of the StaffPlus plugin folder.
It is already possible.
example with Staffchat : https://gyazo.com/b7af1bd7caf84a845dcfcb977af5901a
Customer support service by UserEcho
it's already present
;D